Shipping and Delivery – MOOS Store

1. Introduction

MOOS Store is committed to providing a seamless and efficient shipping and delivery experience for customers within and outside the Kingdom of Saudi Arabia. This policy outlines the details of shipping and delivery for products ordered through the website (https://visionssmart.com/).

2. Shipping Regions

  • Within Saudi Arabia: We offer shipping services to all cities in the Kingdom of Saudi Arabia.
  • International Shipping: Available based on current suppliers’ services, with plans for future expansion using shipping companies like Aramex.

3. Shipping Costs

  • Shipping is free for all orders within and outside the Kingdom, regardless of order value or destination.

4. Delivery Time

  • Within Saudi Arabia: 5 to 15 working days, depending on the customer’s location and product availability.
  • International: Delivery times vary by destination, and customers will be informed of the expected duration upon order confirmation.
  • Delivery times may be affected by circumstances beyond our control (e.g., weather conditions or delays by logistics companies).

5. Order Tracking

  • Customers will receive a tracking link (if available) via email or SMS after the order is shipped.
  • Customers can contact customer service for updates on order status.

6. Delivery Responsibility

  • The store is responsible for ensuring the product arrives as described.
  • The store is not liable for delays caused by circumstances beyond its control or errors in the delivery address provided by the customer.

7. Contact Information

For inquiries about shipping and delivery, please contact: