Terms and Conditions – MOOS Store

1. Introduction

These Terms and Conditions apply to all transactions conducted through the MOOS online store (https://visionssmart.com/). This document outlines the rights and obligations of customers and the store in accordance with the e-commerce regulations in the Kingdom of Saudi Arabia.

2. Definitions

  • Store: MOOS, an online store registered in the Kingdom of Saudi Arabia.
  • Customer: Any individual purchasing a product from the store.
  • Product: Screen protectors for mobile phones, iPads, watches, and mobile accessories, with plans to sell mobile phones in the future.

3. Purchase Conditions

  • Order Placement: Orders are placed through the website (https://visionssmart.com/) and are subject to product availability.
  • Payment: Payments can be made via PayPal, credit cards (Visa, MasterCard, Mada), Apple Pay, cryptocurrencies, Tabby, Tamara, or cash on delivery (to be activated soon).
  • Prices: All prices include Value Added Tax (15%) as per the Kingdom’s tax regulations.
  • Order Confirmation: Customers receive confirmation via email or SMS after completing the order.

4. Return and Exchange Policy

  • Return Period: Customers may return products within 14 days from the date of receipt.
  • Return Conditions: The product must not match the specifications listed on the website and must be in its original condition (unused, with original packaging).
  • Non-Returnable Products: Products damaged due to personal use.
  • Return Shipping Costs: Customers bear the cost of return shipping due to shipping fees.
  • Refunds: Refunds are processed within 14 working days after receiving the returned product, using the original payment method.

5. Warranty

  • Warranty Period: The store offers a warranty on screen protectors against scratches, cracks, moisture, and fingerprint issues.
  • Warranty Conditions: The warranty covers manufacturing defects only and does not include damage due to misuse.

6. Offers and Discounts

  • First Order Discount: 10% off the first order for new customers using the code [MOOSWELCOME].
  • Screen Protector Offer: Buy two screen protectors and get the third free (applies to selected products).
  • Loyalty Program: Earn points on every purchase (1 SAR = 1 point), redeemable for future discounts.

7. Customer Rights and Obligations

  • Customer Obligations: Provide accurate information (e.g., address, phone number) and comply with the terms of use.
  • Customer Rights: Right to receive a product matching the description and to file a complaint through official communication channels.

8. Dispute Resolution

  • Disputes are resolved amicably through official communication channels.
  • If no resolution is reached, disputes are referred to the competent judicial authorities in the Kingdom of Saudi Arabia.

9. Amendments to Terms

  • The store reserves the right to amend these terms at any time, with customers notified via the website or email.

10. Contact Information